ROLE: Technical Architect / Solutions Consultant / Lead Developer(BSS & OSS)
RESPONSIBILITIES:
Designed and developed the Finance / Support / Services / Customer portals integrating the ERP.
Identified the requirements based on the needs of Finance / Support / Services teams.
Built code with JSP, Servlets, Java, JQuery, XHTML, CSS and REST web services.
Specified appropriate software and prepared project plans including costs
Built ORACLE PL/SQL Stored Procedures/Packages for integrating ERP functions.
Developed SOAP/WSDL web services using Adobe ColdFusion.
Generated statistics, prepared reports for management and/or team members on the status of the project
Developed application modules for customer purchase details / service renewals / admin reports like sales invoice, purchase orders, inventory, margin analysis, sales orders etc.
Provide critical analysis of test results and deliver solutions to problem areas
Deployed Cloud Helpdesk system and trained staff for customer support operations.
Configured Data Access Control and Sharing Policies on the systems.
Designed workflows for managing service requests and automation of task assignments and SLAs.
Automated the workflows for effective coordination between Vendors for operations, RMA etc.
ACCOMPLISHMENTS:
Architected a system integrating the corporate CRM and ERP and Helpdesk to one Portal and providing unified access to Customers.
Effectively incorporated the workflows of the Finance and Services team s in the Portal
ENVIRONMENT:
Adobe ColdFusion 9/10: SOAP/WSDL Web Services, ORACLE 11g PL/SQL, Toad 9
Tomcat: JSP, Servlets, Java Beans, POI libraries, XML
XHTML, CSS, JQuery
Dreamweaver, Eclipse, SVN
Zoho REST APIs
Salesforce CRM APIs
ORION ERP