ROLE: Technical Architect / Solutions Consultant
RESPONSIBILITIES:
Managed the product presales meeting the customers and providing POCs and Demos.
Managed technical deployments of CRM / Helpdesk / HRIS / ITIL Project Management SaaS Solutions.
Delivered high-impact presentations and demos to CEOs, CTOs and CFOs, Board of Directors and IT Managers and answered technical/functional queries.
Developed and deployed applications and workflows on OrangeScape (PaaS) / KiSSFLOW.
Delivered customer specific Proofs-of-Concepts (POCs) and Demos.
Built code with JSP, Servlets, Java, JQuery, XHTML, CSS and REST web services.
Identified customer’s specific requirements, understanding their legacy environment (Email Servers / Oracle App Server / ERP / Firewall etc.) and designed solutions.
Developed customer specific applications integrating with their legacy systems using APIs.
Provided Technical Trainings to the customers and prepared various documentations and presentations aiding presales.
Provided Post-Sales Support to customers and helping them connect with the Vendor for resolution of product specific issues.
Migrated customer’s legacy systems and performed data migrations.
Suggested significant process improvements within a project by integrating relevant resources.
ACCOMPLISHMENTS:
Architected CRM / Helpdesk / ITIL Project Management Systems
Gained excellent customer feedback for successful deployments
ENVIRONMENT:
JEE: JSP, Servlets, JDBC, Adobe ColdFusion 10, ORACLE 11g PL/SQL Stored Procedures/Packages, Android, SSL certificates
JQuery Mobile 1.4, HTML5, CSS3
Eclipse 4.x, Dreamweaver, SVN
Zoho: CRM / HRIS / Helpdesk / ITIL Project Management APIs
OrangeScape: Visual PaaS / KiSSFLOW
MozyPro
Esnatech
Zendesk APIs
Salesforce CRM, APIs (Apex/Visualforce)